Restaurant Onboarding Instructions

Who we are

Delivery Now separates customer ordering channels from operational order-management channels.

Customers can place orders through @NhaTrangFoodBot, @DeliveryFoodNowBot, or on the website: https://deliver-now.store/catalog/.

Operational order processing and operational notifications are handled through @delivery_management_bot.

@ManagerFoodbot is used only for restaurant registration and initial activation.

Website: https://deliver-now.store/catalog/

Cooperation terms

Current commercial terms are fixed and aligned between RU and EN pages.

• Commission: 20%
• Deposit: 500,000 VND
• Connection fee: 500,000 VND
• The deposit is returned when cooperation ends after the final commission is paid.
• No extra reconnect fee is included in this document.

What we need to add your restaurant to the bot

• Restaurant name and brand presentation.
• Detailed menu with up-to-date prices in VND.
• Working hours and delivery availability window.
• Pickup address and location details for couriers.
• Restaurant contact person and Telegram username.
• Photos/screenshots needed for menu and operating setup.

Step-by-step instructions

1. Press Start in @ManagerFoodbot to complete registration.
2. After pressing Start in @ManagerFoodbot, disable notifications from this bot.
3. @ManagerFoodbot is registration-only; orders do not arrive there.
4. Open @delivery_management_bot and use it as the only operational bot for orders and operational notifications.
5. Open https://deliver-now.store/catalog/ and verify restaurant/menu visibility.
6. Open the admin panel URL that uses the admin subdomain and verify access.

What an order looks like in the bot

All operational order work is done in @delivery_management_bot.

Orders and operational notifications are handled through @delivery_management_bot.

Customer-facing bots are for order placement by users, not for restaurant operations.

@ManagerFoodbot remains registration-only and should not be used for order handling.

What an order looks like in the admin panel

Use only the admin-host admin panel URL for restaurant operations.

The admin panel link must use the admin host/admin subdomain.

Use the panel to monitor and process operational restaurant orders.

Admin panel: https://admin.deliver-now.store

Advertising

Advertising materials and campaigns are prepared with media examples and a video reference.

Advertising communication is coordinated as a separate flow.

Use these references as examples for campaign visuals and placements.

Packaging

• Seal takeaway packaging before courier pickup.
• Label sauces and fragile items clearly.
• Separate hot and cold items when possible.
• Avoid leaking containers and unstable packaging for transport.

Important information and work recommendations

• Keep menu availability updated before peak hours.
• Respond quickly in @delivery_management_bot when clarifications are required.
• Escalate critical incidents to operator support immediately.
• Do not move operational communication into customer-facing bots.

Order cancellations

If an order cancellation is required, notify operators in @delivery_management_bot with reason and timing.

Record the cancellation reason clearly to avoid settlement discrepancies.

Commission

Current commission: 20%.

Deposit: 500,000 VND.

Connection fee: 500,000 VND.

Deposit is returned when cooperation ends after the final commission is paid.

Updates

Major operational or pricing updates are published in official service channels and reflected on this page.

This page is the canonical application-owned instruction document.

Contacts

Ekaterina: https://t.me/katusha_dream