Packaging checklist
- Seal takeaway packaging before pickup.
- Label the order number clearly.
- Keep drinks secure and upright.
- Check for missing or spoiled dishes before handoff.
- Use stable packaging that survives transport.
Topic page
Quality, packaging, and cancellations
What to check before pickup, how to package items, and how to separate cancellations from delivery corrections.
Order cancellations
| Case | Who owns it | Commission | What happens next |
|---|---|---|---|
| Restaurant canceled the order | Restaurant | Charged | Treat it as restaurant-side responsibility and follow the restaurant settlement rule. |
| Restaurant did not accept the order | Restaurant | Charged | Treat the delay as restaurant-side responsibility and follow the restaurant settlement rule. |
| Dish missing and the customer refused a replacement | Restaurant | Charged | If the customer accepts a replacement, calculate commission from the changed amount; if the customer refuses, calculate commission from the original amount. |
| Several portions were missing before cooking and the customer canceled the order | Customer | Not charged | Treat it as a pre-cooking cancellation without commission. |
| Customer canceled | Customer | Not charged | Classify it separately from restaurant error. |
| Test order | Service | Not charged | Keep it out of normal restaurant blame and commission accounting. |
| Service fault | Service | Not charged | Do not move the blame to the restaurant. |
Delivery corrections
| Case | Who owns it | Commission | What happens next |
|---|---|---|---|
| Missing dish after delivery | Restaurant | Not specified | Refund the missing dish. If the customer wants it now, repeat the delivery at the restaurant's expense and add a bonus. |
| Spoiled item after delivery | Restaurant | Not specified | Offer a next-order bonus or discount first. Refund the spoiled item only if the customer does not agree. |
Cancellation classification
Cancellation reasons should be written clearly so settlement and follow-up stay consistent.
Delivery corrections should be written separately from order cancellations so the settlement logic stays clear.
Missing and spoiled items have different correction remedies, and this page does not invent a commission status for them.
Official restaurant contact.